Shipping policy

We keep shipping simple. Orders go out fast, arrive on time, and we stand behind every delivery.

Processing Times

  • Orders placed before 12pm AEST are usually packed and shipped same business day.

  • Orders placed after 12pm or on weekends/public holidays ship the next business day.

  • During busy periods (Black Friday, Christmas), dispatch may run a little slower — but we’ll always do our best to get your order moving ASAP.

Shipping Options & Delivery Times

We use Australia Post for all deliveries.

Standard Shipping

  • 3–7 business days depending on your location

  • Flat rate: $9.98

Express Shipping

  • 1–3 business days

  • Flat rate: $12.50

Delivery Estimates

Delivery times are estimates only. Once your order is handed to Australia Post, delays outside our control can happen — but we’ll always help if things go sideways.

Tracking

Every order includes tracking.
You’ll receive a tracking link by email as soon as your order is shipped.

International Shipping

We do not currently offer international shipping.

Delivery Address

Please make sure your shipping details are correct.
If a parcel is returned to us due to an incorrect address, we’ll contact you to arrange reshipping (additional postage costs may apply).

Lost, Delayed or Damaged Parcels

Under Australian Consumer Law, you’re entitled to a replacement or refund if your product is damaged, faulty or doesn’t arrive.

If there’s an issue with your delivery:

  1. Contact us at kael@stauntyredeflators.com.au

  2. Include your order number and tracking info

  3. We’ll sort it out quickly — no run-around

If Australia Post marks an item as delivered but you can’t find it, we’ll help lodge a missing parcel investigation.

Pre-Orders or Out-of-Stock Items

If you order something on pre-order or back-order, we’ll clearly indicate the expected dispatch date on the product page.
Your entire order will ship together unless you request otherwise.

Changing an Order

If you need to update your shipping address or cancel your order, contact us immediately.
Once the parcel has been shipped, we can’t make changes, but we’ll do everything we can to help.

Returns Due to Non-Collection

If your parcel is returned to us because it wasn’t collected or delivered, we’ll contact you to organise redelivery (additional postage charges may apply).